Terms and Conditions

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Terms and Conditions

RETURNS & EXCHANGES POLICY

  • We only accept unworn, unwashed merchandise with original tags within 15 Days of purchase for a refund or an exchange.
  • In case of Refund, 25% amount of product will be deducted and 75% amount will be returned back only if the product is default free and cleared by our Quality assurance team.
  • Please return goods with a copy of the invoice and mention the reason for returning the items.
  • Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. 
  • Delivery Charges will not be refunded. 
  • Refund requests will be processed within 14 working days after receiving the return products.
  • For further queries about exchanges and returns, please contact us at hello@graphitees.pk

FOLLOW THESE SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S):

1. COMPLETE RETURN FORM

If you wish to return or exchange any portion of your online order, please complete the Return Form and include it with your return shipment.Don’t have a Return Form?

if you wish to return or exchange any product of your order, please complete this form and include it with your return shipment.

2. REPACK MERCHANDISE

Please make sure that the item(s) you wish to return, along with the Return Form are included with your return shipment.

3. SHIP TO

Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:

Graphitees Pakistan
Suite# 304 Anum Empire PECHS Block 6/7
Karachi, Pakistan.

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